Bad service: Direct Axis Clientele, Sanlam & Auto &General

<p>I was recently retrenched and I called Direct Axis for the personal loans I have with them. They gave me details of each provider to mail my documents and I'm not getting any response from Clientele, Sanlam and Auto &a General. When I call the consultants say I should e-mail the documents and I do it and no response from them. This has been going on for the past 2 months. I don't have any missed payments, is this what happens to loyal clients?</p>