JA
Jonny A
1 reviews | Active since Sept 2023
13 Sept 2023, 08:53
Bad service - Clientele funeral plan
Hi My name is Jonny Antony and i have been paying funeral policy premiums for my nephews for over a year now. Unfortunately my nephew past away 20 August 2023 and ive submitted all the required/ relevant documents for funeral claim on the 7th September 2023. To my surprise there is a lot of assessment been done. I was told on Monday 11 September 2023 that there is a inconsistency regarding my policy and it will be escalated to external assessor. When i ask about the details of the "inconsistency" i was told the the external assessor will call me for further assessment.
I'm disappointed because they always say they will pay within 24 hours after receiving relevant documents.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
13 Sept 2023, 09:58Dear Jonny A ,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply13 Sept 2023, 09:58
Official
Dear Jonny A ,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
JA
Jonny A's updateReviewer Update
19 Sept 2023, 11:13Good day Lindiwe.
I have not been contacted regarding the matter at hand.
What is the progress and status of my claim?
Please notify me of the process.
Regards
Jonny
I have not been contacted regarding the matter at hand.
What is the progress and status of my claim?
Please notify me of the process.
Regards
Jonny
JA
Jonny A's update19 Sept 2023, 11:13
Reviewer Update
Good day Lindiwe.
I have not been contacted regarding the matter at hand.
What is the progress and status of my claim?
Please notify me of the process.
Regards
Jonny
I have not been contacted regarding the matter at hand.
What is the progress and status of my claim?
Please notify me of the process.
Regards
Jonny
Clientele Life's replyOfficial
20 Sept 2023, 14:52Dear Jonny A,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor confirmed to you that the claim is under further assessment and feedback will be provided once the assessment is completed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor confirmed to you that the claim is under further assessment and feedback will be provided once the assessment is completed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply20 Sept 2023, 14:52
Official
Dear Jonny A,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor confirmed to you that the claim is under further assessment and feedback will be provided once the assessment is completed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor confirmed to you that the claim is under further assessment and feedback will be provided once the assessment is completed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
JA
Jonny A's updateReviewer Update
27 Sept 2023, 10:36Good day Lindiwe.
Im very much disappointed on how this matter is been handled.
I have submitted my funeral claim a long time ago and I was told that the information i provided was inconsistent.
I was advised that the Clientele claim assessors will take 14 days to complete and give me feedback and that has not happened.
I was informed on the 12th September 2023 that my claim has been referred to the external assessors, it is now the 15th day since the assessment was initiate and the stipulated period of 14 days has elapsed.
Can i get a valid reason as to why have I not received any feedback, what is the inconsistency on the information i provided and why has my claim not been paid in time as per your rules?
Regards
Jonny ***
Im very much disappointed on how this matter is been handled.
I have submitted my funeral claim a long time ago and I was told that the information i provided was inconsistent.
I was advised that the Clientele claim assessors will take 14 days to complete and give me feedback and that has not happened.
I was informed on the 12th September 2023 that my claim has been referred to the external assessors, it is now the 15th day since the assessment was initiate and the stipulated period of 14 days has elapsed.
Can i get a valid reason as to why have I not received any feedback, what is the inconsistency on the information i provided and why has my claim not been paid in time as per your rules?
Regards
Jonny ***
JA
Jonny A's update27 Sept 2023, 10:36
Reviewer Update
Good day Lindiwe.
Im very much disappointed on how this matter is been handled.
I have submitted my funeral claim a long time ago and I was told that the information i provided was inconsistent.
I was advised that the Clientele claim assessors will take 14 days to complete and give me feedback and that has not happened.
I was informed on the 12th September 2023 that my claim has been referred to the external assessors, it is now the 15th day since the assessment was initiate and the stipulated period of 14 days has elapsed.
Can i get a valid reason as to why have I not received any feedback, what is the inconsistency on the information i provided and why has my claim not been paid in time as per your rules?
Regards
Jonny ***
Im very much disappointed on how this matter is been handled.
I have submitted my funeral claim a long time ago and I was told that the information i provided was inconsistent.
I was advised that the Clientele claim assessors will take 14 days to complete and give me feedback and that has not happened.
I was informed on the 12th September 2023 that my claim has been referred to the external assessors, it is now the 15th day since the assessment was initiate and the stipulated period of 14 days has elapsed.
Can i get a valid reason as to why have I not received any feedback, what is the inconsistency on the information i provided and why has my claim not been paid in time as per your rules?
Regards
Jonny ***
Clientele Life's replyOfficial
27 Sept 2023, 10:48Dear Jonny A ,
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that your query has been escalated to the relevant department and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that your query has been escalated to the relevant department and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply27 Sept 2023, 10:48
Official
Dear Jonny A ,
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that your query has been escalated to the relevant department and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
Kindly note that your query has been escalated to the relevant department and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Oct 2023, 09:38Dear Jonny A,
Thank you for raising your concerns and bringing this matter to our attention. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply06 Oct 2023, 09:38
Official
Dear Jonny A,
Thank you for raising your concerns and bringing this matter to our attention. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life