1 reviews | Active since Oct 2016

29 Oct 2016, 17:24

bad service Clientele

<p>I have put in a claim with Clientele almost a month ago and they still haven't made any payment.</p>

0
Replies (2)
Clientele Life
Clientele Life's reply31 Oct 2016, 07:10
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply01 Nov 2016, 14:01
Official

At the outset we would like to apologise for the delay in your encashment process and thank you for bringing this matter to our attention.

By now we have contacted Mr Strydom and provided him with feedback regarding the encashment process and the payment will reflect in 24 hours in the specified bank account.

Mr Strydom has confirmed that he is satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter, however, should you require any further assistance please do not hesitate to contact us again.

Your sincerely,

Benita Steyn

Service Recovery Specialist