PK
Pinky K
1 reviews | Active since Apr 2018
13 Dec 2024, 20:53
Bad service
I was just debited and I would like to know who gave permission to do so as I haven't got paid yet. This is not right as me reversing the debit order will reflect negatively on my name, I need a solution on how this will be resolved without my name being affected. This has been spoken about the previous years but every year they do the same ,I don't see how it is my problem regarding the festive season as I have never skipped a payment.
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Replies (2)
Clientele Life's replyOfficial
14 Dec 2024, 08:45Dear Pinky K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply14 Dec 2024, 08:45
Official
Dear Pinky K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
19 Dec 2024, 15:39Dear Pinky K
At the outset I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients.
As per our discussion, the necessary feedback has been provided regarding the status of your policy and also explained about debit orders for this month of December 2024.
Furthermore, I have confirmed that from this day your account has been flagged for early debit orders and I will also forward you a letter of apology on the email address we have on record.
Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Services Support Team
Clientele Life
Clientele Life's reply19 Dec 2024, 15:39
Official
Dear Pinky K
At the outset I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients.
As per our discussion, the necessary feedback has been provided regarding the status of your policy and also explained about debit orders for this month of December 2024.
Furthermore, I have confirmed that from this day your account has been flagged for early debit orders and I will also forward you a letter of apology on the email address we have on record.
Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Regards
Vusumuzi Dlamini
Services Support Team
Clientele Life