Bad service

I canceled my funeral policy and IFA membership in October 2021. The retention agent said I will only be debited in November 2021 then it will be canceled.

To my surprise, every month after that my account has been debited. This morning I call again, an agent by the name of Bandile says in the call in October I only agreed to have the debit order stopped for 1 month... I explained that if a person says cancel the policy... They mean exactly that... I want the policy canceled... Bandile hanged up on me.

I am now no longer able to call Clientele, it seems I am blocked. My calls no longer go through.

Why force a client to continue using your services if they don't want to?