SM
Siphesihle M
1 reviews | Active since Oct 2020
28 Jan 2021, 13:00
Bad service and unauthorized debit ordet
Good day
I cannot express how disappointed i am with this company.. over the years we have worked well tigether however recently this has proven otherwise. Yet again am complaining about an unauthorized debit order done by you guys to me, i have sent e.mail, done numeruous contact with no assistance. Please contact me urgently and refund me the money then cancel the policy as i cannot go through this ever month. I honestly cannot continue dealing with this as i have to focus on my health right now.
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Replies (3)
Clientele Life's replyOfficial
28 Jan 2021, 17:06Dear Siphesihle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jan 2021, 17:06
Official
Dear Siphesihle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
SM
Siphesihle M's updateReviewer Update
28 Jan 2021, 17:41Such responses honestly they annoying coz this is the same response i got on my e.mail last week already but no one got back to me and yet the same thing am being told again today.
At some point the business (clientel life) will have to take their client's complaints very serious and urgent coz we getting tired and it really doeant do any justice for ur company. Ill be expecting a call tomorrow telling me that ill receivemy money by friday no later tgan that. I dont have 45-48 days to spare n wait for my money coz when u debit there's no "45-48 days" and the otjer annoying part is the very same incorrevt debit orderes arent reversable.
At some point the business (clientel life) will have to take their client's complaints very serious and urgent coz we getting tired and it really doeant do any justice for ur company. Ill be expecting a call tomorrow telling me that ill receivemy money by friday no later tgan that. I dont have 45-48 days to spare n wait for my money coz when u debit there's no "45-48 days" and the otjer annoying part is the very same incorrevt debit orderes arent reversable.
SM
Siphesihle M's update28 Jan 2021, 17:41
Reviewer Update
Such responses honestly they annoying coz this is the same response i got on my e.mail last week already but no one got back to me and yet the same thing am being told again today.
At some point the business (clientel life) will have to take their client's complaints very serious and urgent coz we getting tired and it really doeant do any justice for ur company. Ill be expecting a call tomorrow telling me that ill receivemy money by friday no later tgan that. I dont have 45-48 days to spare n wait for my money coz when u debit there's no "45-48 days" and the otjer annoying part is the very same incorrevt debit orderes arent reversable.
At some point the business (clientel life) will have to take their client's complaints very serious and urgent coz we getting tired and it really doeant do any justice for ur company. Ill be expecting a call tomorrow telling me that ill receivemy money by friday no later tgan that. I dont have 45-48 days to spare n wait for my money coz when u debit there's no "45-48 days" and the otjer annoying part is the very same incorrevt debit orderes arent reversable.
Clientele Life's replyOfficial
02 Feb 2021, 21:16Dear Siphesihle M
Our attempts to contact you telephonically have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our attempts to contact you telephonically have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Feb 2021, 21:16
Official
Dear Siphesihle M
Our attempts to contact you telephonically have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our attempts to contact you telephonically have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life