BAD SERVICE AND ****!!!

I joined the policy somewhere around December 2020 and I want to believe that I was misled when this policy was sold to me. Around April I requested for the policy to be cancelled and I asked the consultant over phone how am I going to get refunded? she told me I need to submit my bank statement,ID and fill Encashment form . I didn't have my Id by then but I emphasized that the policy must be cancelled and I will submit my doc for enca*****t when I get my ID. On the 26/09/2021 R2000 was debited from my account again from clientele, I called them and they told me the policy cannot be cancelled without document, I told them that is a new information to me and they must sent me the recording were I was told that information, on the 1/10/2021 I then saw the sms that says they called me and i must call them back. I called them on the 1/10/2021, the consultant told me it was a mistake the policy was supposed to be cancelled and the money will be refunded in my account in the next 5 working days. On the very same night on the 1st/10/21 they debited another R2000 in my account . I called them on the 08/10/2021 and the lady told me that she is aware of the 1st R2000 to be refunded but I will not get the second 1 and they said they will check and get back to me, till to this day no one called and I am still waiting for my refund for the R4000 that was debited ********ly. still waiting for my enca*****t since I sent all the documents needed.......CLIENTELE HAS A BAD CUSTOMER SERVICE AND I FEEL SORRY FOR ALL THE CLIENTS THAT TOOK A FUNERAL COVER WITH THEM....