bad service and response
<p>my father inlaw passed away on 22/02/2017 and i immediately called clientele to make a claim.then propmtly sent an sms informing which documents to send, i then send the documents on monday and tuesday , today its a wednesday and i had to call them asking about the payment , the consultant said she will foward it to the department.today its wednesday and we can not run the funeral and all my policies with clientelle is up to date. i did not even receive the airtime benefit to run the funeral.pathetic service.</p>
i meant 2017/02/17 was when my father in law passed away
i meant 2017/02/17 was when my father in law passed away
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that the claim for the late E Nkosi with claim *** is approved and payment will be made today 23/02/2017, and the Airtime benefit was paid yesterday 22/02/2017.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that the claim for the late E Nkosi with claim *** is approved and payment will be made today 23/02/2017, and the Airtime benefit was paid yesterday 22/02/2017.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department