1 reviews | Active since Sept 2018
Bad Service and False information by Clientele Life.
Good day my name Pumza Foloti I had a problem with Clientele Life which I did complain with them but the feed back that I got from them was not the one I was expecting. I had a cash back policy with them which I open 10 years ago, apparently I was told it has lapsed according to them.so to cut matters short, I was phoned by one of their consultant on the 22nd of June 2018 she told me that the policy has lapsed and explained everything to. She then told me because I was Clientele Life member for 10 years so they will reinstan my policy but I need to pay 3 premiums so that I can claim again but after a month when I tried to find out how to make my claim, I was told I can't because my policy has lapsed long time ago. I then get a complaint letter and forwarded it to Clientele Life which I got my feed back from a lady called Johanna Cele who was assigned to my case, she told me she is a legal representative for Clientel Life she told me she did listen to my calls but she can't help me because the policy lapsed long time ago, the only thing they can do is to give me my 2premiums and she advised me that she did hear miss Mdlamleze saying I will get my money if I open the account wich is why I agreed with miss Mdlamlenze and I was happy, excited and glad that I can claim again and immediately she advised me to cancel the debit order and start reading the terms, she said they will take action against miss Mlamlenze because she did mislead me and **** to me. I told her that am not happy with the feedback so she said I can take it further so she will send me a sms with the details to do that but am still waiting for those details. Am not happy with them because they promised to give me R50000 if open again the policy, They stared deducting from my account on the 27th of July month so my 3 premiums are paid up already .I am very disappointed with them because a lady by the name Mandisa Mdlamlenze said sould I open the policy again I will be able to get my R50000 but it was all a lie.Can I please get assistance because I really need to get my money back as promised buy Clientele Life .Policy for my Last Dignity Cash Back is ********** 17 and my email address is **********
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear Pumzaf
We confirm that your matter was escalated to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Dear Pumzaf
We confirm that your matter was escalated to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor