BAD SERVICE AND FAILURE TO REFUND

I have 2 policies with Clientelle with a debit order of 25th of every month. In 2014 on the 10th of Dec, Clientelle deducted money and when I called them they keep putting me on hold, buy then they took money I was going to use for petrol from East London to PE, I was stranded halfway my trip in th emiddle of the night with no petrol to continue my journey. This year, on the 10th of Dec same thing happened...I called on Friday the 11th of Dec to ask for a refund and I was sent from pillar to post by the first guy I spoke to...On Monday I followed up and spoke to Thuli, theafter their supervisor Tebogo Matshaka who was very helpful and apologies. Today I am disgusted with Clientelle as they only refunded the smallest amount. This time I missed my sisters wedding due to them deducting money planned for this. Clientelle is just a money hungry scheme that does not care about people. I want them to refund my money. I hav ebeen calling today still and spoke to Nthabeleng Tsotetsi and Mbali who claimed to transfer me to Natasha in Finance, I aksed that they tell Natasha to call me and this did not happen.