Bad service always stories about pay outs

I have had nothing but bad experiences with this company. My husband has been hospitalised 3 times since last year November and he has a Hospital Plus Plan with Clientele.<br> <br> Since the first time claiming we have had bad experiences with people working at clientele, today being the 3rd time with a WOMAN NAMED XOLISILE who handles his claim.<br> <br> First of all she was very rude, no proper telephone manner and has the audacity to say she will close the claim should we not provide her with a hospital account which in my opinion is NOT CUSTOMER SERVICE.<br> <br> CLIENTELE staff needs to improve their courteousness .<br> <br> We haven't send through a hospital account before and I am quite surprised that they want it now because I guess they don't believe what the Orthopaedic Surgeon has written on the completed form send through.<br> <br> We pay this policy for reason CLIENTELE doesn't do us a favour, we pay for the service.<br> <br> PLEASE DEAL WITH THIS GIRL BECAUSE SHE CLEARLY DOESNT KNOW THE DEFINITION OF CUSTOMER SERVICE which is going over and beyond of what the customer expect.<br> <br> SEEMS LIKE HELLO PETER IS THE ONLY PLATFORM WE CAN USE TO RECEIVE PROPER SERVICE FROM YOU GUYS.