1 reviews | Active since May 2018
bad service all lies from clientele
Up to **** still waiting for payout after 24 hour. When I phoned Wednesday for help to remove the body from my house they told me to call back the next morning. Now they say maybe tomorrow doves needs to be paid today the cremation is tomorrow
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
Dear liza-abrahams
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Experience Assessor was in contact with the beneficiary (Maria van Wyk) regarding this claim, and confirmed that the claim was paid. A written response will also be forwarded to the email address as per our records.
Should you require any further assistance in this regard please feel free to contact us again.
Your’s sincerely,
Claims Department
Dear liza-abrahams
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Experience Assessor was in contact with the beneficiary (Maria van Wyk) regarding this claim, and confirmed that the claim was paid. A written response will also be forwarded to the email address as per our records.
Should you require any further assistance in this regard please feel free to contact us again.
Your’s sincerely,
Claims Department