MK
Mabandla K
1 reviews | Active since Sept 2022
06 Sept 2022, 21:19
Bad Service
My Aunt passed away last year 2021 July.When I tried to make the claim I was told My claim is irregular/not consistent as the is no proof of death and storage papers..but I sent all the documents including the death certificate and all supporting documents required...My case was sent to the arbitrator department but still no luck....they dont even call you to update you about what is going on only emails, I'm so disappointed.My case is on Ombud now that is my last hope as I can never get any help from clientele
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Clientele Life's replyOfficial
07 Sept 2022, 15:50Dear Mabandla K,
Thank you for raising your concerns with us. We would like to pass our sincere condolences to you and your family during this difficult time.
Our records indicate that you have elected to escalate your matter to the Ombudsman for review.
Your complaint would have already been acknowledged and a date would have been provided by when a response would be sent to the Ombudsman.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We would like to pass our sincere condolences to you and your family during this difficult time.
Our records indicate that you have elected to escalate your matter to the Ombudsman for review.
Your complaint would have already been acknowledged and a date would have been provided by when a response would be sent to the Ombudsman.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply07 Sept 2022, 15:50
Official
Dear Mabandla K,
Thank you for raising your concerns with us. We would like to pass our sincere condolences to you and your family during this difficult time.
Our records indicate that you have elected to escalate your matter to the Ombudsman for review.
Your complaint would have already been acknowledged and a date would have been provided by when a response would be sent to the Ombudsman.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We would like to pass our sincere condolences to you and your family during this difficult time.
Our records indicate that you have elected to escalate your matter to the Ombudsman for review.
Your complaint would have already been acknowledged and a date would have been provided by when a response would be sent to the Ombudsman.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life