EM
Eulanda M
1 reviews | Active since Dec 2021
01 Dec 2021, 13:33
Bad service
Clientele services is poor,they are quick to send you airtime and very slowly to process with payments,today it is a funeral and the family had to go borrow money because they didn't pay but airtime was send,i did experience that 2021 July now is my friend going through that same bad experience,when you send them whats up messages no response and when you call it doesn't go through,I rate Clientele 0 out of 10.
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Replies (2)
Clientele Life's replyOfficial
01 Dec 2021, 16:22Dear Eulanda M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Dec 2021, 16:22
Official
Dear Eulanda M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Dec 2021, 08:40Dear Eulanda M
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted Ms. Dlamiini to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Team
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted Ms. Dlamiini to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Team
Clientele Life's reply02 Dec 2021, 08:40
Official
Dear Eulanda M
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted Ms. Dlamiini to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Team
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted Ms. Dlamiini to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Team