NN
Ntombizethu N
1 reviews | Active since Jul 2016
31 Aug 2020, 16:11
Bad service
I called Clientele today arounf pass 1 I spoke to DIDI and increased my benefit to 20 000 I asked is there a waiting period she said NO..I asked will the 20 000 be for everyone on my policy she said YES. To my surprise when I received my policy only me my kids and finance got the 20 000 and not my extented family. I called again and got Mohammed who advised that when I increase for my extended family there is a waiting period of 12 months. What is really going on both this people a in the same company but speaking 2 different languages. I want the call recording and explanation.
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Replies (2)
Clientele Life's replyOfficial
01 Sept 2020, 09:09Dear Ntombizethu N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2020, 09:09
Official
Dear Ntombizethu N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Sept 2020, 09:17Dear Ntombizethu N, At the outset I would like to take this opportunity to apologize the inconvenience caused regarding the information provided for the waiting periods. I have since confirmed the correct waiting periods applicable to your policy. Lastly, I will send updated policy documents to the email address we have on record. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply03 Sept 2020, 09:17
Official
Dear Ntombizethu N, At the outset I would like to take this opportunity to apologize the inconvenience caused regarding the information provided for the waiting periods. I have since confirmed the correct waiting periods applicable to your policy. Lastly, I will send updated policy documents to the email address we have on record. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance