Bad Service

I (Ziyanda Zelekazi Maninjwa, ***) currently a clientele life policy holder, I am not sure about the commencement date of the policy. My premium is R331.42. I have recently received an email from clientele that my policy is paid-up (meaning that the premium has not been paid for the past 3 months). However, the premium still gets deducted from my bank account on the 15th of each month. Even in November 2020, there was a deduction.

I am so disappointed with Clientele. When I phoned for enquiries I was told that I am not a policy holder, my sister is the policy holder, I am the beneficiary so I will not be able to get access to information relating to the policy. I asked for assistance, to my understanding I have insured my brother and my sister and that I am the policy holder, as much as the monthly premiums still go off from my bank account.

Regardless of the fact that I received an email stating that my premiums are not paid to date, Clientele still deducts money from my account. The last deduction was in November 2020.

I am currently not pleased with the service from clientele. In 2008 I joined Clientele Legal. I paid the policy (monthly premiums) for 4 years. In 2012, my father passed away and I requested legal services from Clientele to assist with my father's estate. The response I received was that Clientele Legal does not cover estate cases. I asked for a full refund, I was never refunded my money back and I ended up cancelling the policy.

I feel so ****** by Clientele, for the second time. I would really appreciate it if they can refund me all of my money, that is Clientele Legal from 2*** as well as refund my Clientele Life Premiums.

My contact details: ***. ***.