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shiraaz N
1 reviews | Active since Aug 2024
26 Feb 2025, 07:58
Bad service
On 30 January 2025 I was in a hurry in the mall , when I was stopped by a sales person who told me about this program, and told me it's free he then told me that I should open my bank account because he needs to confirm my ID number and then I did after that he told me that it's a free program , when I got home I saw that the debicheck was already active on my side , I sent an email on the 6th Feb 2025 and till today no response they putting in no effort so assist me and yerstday my account was debited and for something I did not sign up , please refund me for the money you have debited please
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Feb 2025, 08:26Dear shiraaz N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply26 Feb 2025, 08:26
Official
Dear shiraaz N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
sN
shiraaz N's updateReviewer Update
26 Feb 2025, 08:54I have tried phoning but no response I am requesting my policy being canceled and to be refunded
sN
shiraaz N's update26 Feb 2025, 08:54
Reviewer Update
I have tried phoning but no response I am requesting my policy being canceled and to be refunded
Clientele Life's replyOfficial
26 Feb 2025, 09:12Dear shiraaz N,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply26 Feb 2025, 09:12
Official
Dear shiraaz N,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Mar 2025, 12:03Dear shiraaz N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Your complaint has been escalated to our Client Services department for further investigation.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Your complaint has been escalated to our Client Services department for further investigation.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply07 Mar 2025, 12:03
Official
Dear shiraaz N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Your complaint has been escalated to our Client Services department for further investigation.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Your complaint has been escalated to our Client Services department for further investigation.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards Market Conduct