LM
Lerato M
1 reviews | Active since May 2017
06 Jan 2021, 17:43
Bad service
I’ve been a loyal client to you since from 2015 and i never skiped any premiums. What upsets me is, i called and wanted a clarification about my policy schedule and the lady (Refilwe)that i spoke to was so rude to me and my husband, she said to me that i should keep quiet because I am not a policy holder as my husband is, and she spoke to so badly (Refilwe) we are not happy as we want to cancel our policies.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
07 Jan 2021, 08:15Dear Lerato M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply07 Jan 2021, 08:15
Official
Dear Lerato M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Jan 2021, 10:16Dear Lerato M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can assure you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of your claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can assure you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of your claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Clientele Life's reply08 Jan 2021, 10:16
Official
Dear Lerato M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can assure you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of your claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can assure you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of your claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life