Bad service

It is so frustrating to deal with Clientele when they cannot even call you back at claim status.<br> <br> I've been trying to cancel my wealth plan since 3rd March 2015 and only on the 9th April 2015 they responded with a request of my certified ID in order to process monies to my account but to date they are quiet.<br> <br> Tried calling the contact center number numerously and couldn't get through, sent several emails and all I received was that my email is forwarded to the correct department namely encashment.<br> <br> Why do we have to resort to Hello Peter for the service providers to provide us with the service promised?<br> Big or small - rich or poor we require the service promised to us, therefore please do as promised and speed up the process of our claims.<br> <br>