Bad service

I cancelled my policy with you guys on the 17 of November 2020 and on the 25th an amount of R417 was deducted by you guys and when I called to ask why this is happening I was told about a 31 day waiting period but whay I don't understand is what i am waiting for when my policy is cancelled and you guys are deducting money. And I am yet to be told when I am getting my money back and I can't even dispute your debit order because apparently it's only you guys who can do that. Please can you guys cancel the debit order on my account and share some light on when I am getting back my money.

And also I have been emailing you guys for a very long time and no one has gotten back to me until now?or maybe it's because you don't respond to people who are your customers I don't know but your response time is really disappointing .