AL
Anastasha L
1 reviews | Active since Jul 2016
19 Dec 2019, 22:22
Bad Service
I recently discoverd that there is no payments going off for my clientel funeral plan wich i have had for 3 years and i did a call back .. I was called back and told that my policy has lapsed and i asked why how it is possible and the guy said he would call me back and has never called me back .. I am so much dissapointed in them and i always recomend them to friends and family .. all i want is my 3 years premioms that i payed back
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Replies (2)
Clientele Life's replyOfficial
20 Dec 2019, 08:40Dear Anastasha L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply20 Dec 2019, 08:40
Official
Dear Anastasha L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
24 Dec 2019, 11:29Dear Anastasha L Thank you for raising your concerns with us. We confirm that our attempt to contact you on 20th and 24th December 2019 to address all raised concerns resulted in no success. With reference to the concerns raised, it is important to note that your Clientele Funeral Dignity Plan remains unpaid with a rejection received from your bank as “No Authority to Debit”.Our records indicate that your bank reversed the October and November 2019 premiums for the policy in question. It is important to note that if the debit order is reversed for 2 consecutive months the policy will lapse and your cover ceases. We would like to thank you for providing us the opportunity to resolve this matter. We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life's reply24 Dec 2019, 11:29
Official
Dear Anastasha L Thank you for raising your concerns with us. We confirm that our attempt to contact you on 20th and 24th December 2019 to address all raised concerns resulted in no success. With reference to the concerns raised, it is important to note that your Clientele Funeral Dignity Plan remains unpaid with a rejection received from your bank as “No Authority to Debit”.Our records indicate that your bank reversed the October and November 2019 premiums for the policy in question. It is important to note that if the debit order is reversed for 2 consecutive months the policy will lapse and your cover ceases. We would like to thank you for providing us the opportunity to resolve this matter. We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Judith MboweniService Support Specialist