dL
david L

1 reviews | Active since Jun 2017

17 Mar 2024, 12:29

Bad service

It's quiet shocking how quick they can contact you to sell a product but when you need to cancel the service there is no way to get hold of them

0
Replies (4)
Clientele Life
Clientele Life's reply18 Mar 2024, 08:31
Official
Dear David L, 
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.  
We were unable to reach you at the cell phone number provided for the purpose of discussing and addressing your complaint.
             To ensure that your query is forwarded to the relevant department, please reply to the email we have sent with your ID number, policy number or the mobile number used to register the policy.           
Yours sincerely,  
Lindiwe Mabizela 
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply18 Mar 2024, 14:11
Official
Dear David L, 

It is our pleasure to address your concerns. We apologize for any inconvenience caused. 

Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.  Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you. 

We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 

Yours sincerely, 

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply18 Mar 2024, 15:29
Official
Dear David L, 

It is our pleasure to address your concerns. We apologize for any inconvenience caused. 

Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.  Let us know if you have an alternative phone number or a convenient time to call you by responding to the email we sent you. 

We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 

Yours sincerely, 

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life  
Clientele Life
Clientele Life's reply28 Mar 2024, 14:05
Official
Dear  David L,

Thank you for raising your concerns with us.

At the outset, we would like to apologize for any inconvenience you may have experienced.

As we discussed over the phone, we can confirm that your query has been resolved. Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely, 

Lindokuhle Nhlengethwa
Service Support Specialist 
Clientele Life