EM
Evangelina M
1 reviews | Active since Apr 2010
07 Jun 2024, 11:11
Bad service
I called clientele requesting a transfer letter so that i can go to another insurer, that was on the 21 May 2024. they called me trying to retain me as a client. I declined but to date no letter is forthcoming.
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Replies (2)
Clientele Life's replyOfficial
07 Jun 2024, 11:44Dear Evangelina M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Jun 2024, 11:44
Official
Dear Evangelina M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Jun 2024, 13:49Dear Evangelina M,
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the cancellation letter were sent to an email address that was captured incorrectly, we have now sent the cancellation letter to the email address that we confirmed with you. We would like to apologize for the inconvenience experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the cancellation letter were sent to an email address that was captured incorrectly, we have now sent the cancellation letter to the email address that we confirmed with you. We would like to apologize for the inconvenience experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply07 Jun 2024, 13:49
Official
Dear Evangelina M,
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the cancellation letter were sent to an email address that was captured incorrectly, we have now sent the cancellation letter to the email address that we confirmed with you. We would like to apologize for the inconvenience experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the cancellation letter were sent to an email address that was captured incorrectly, we have now sent the cancellation letter to the email address that we confirmed with you. We would like to apologize for the inconvenience experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life