ES
Emmarentia S
1 reviews | Active since Feb 2020
10 Feb 2020, 15:54
Bad service
I had very bad experience with Clientele, they lie about their product the hospital plan when it was sold to me. When I was admitted and wanted to claim they start with their stories. They listened to the recordings and could hear that the consultant **** to me. I submitted a complain with their Complaints arbitrator on the 6/12/2019, but never received an outcome. I have send 3 emails after that, still no reply. I would never refer anybody to clientele, the customer service is bad...I am so disgusted in their service and will never take any product from them again.
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Replies (2)
Clientele Life's replyOfficial
10 Feb 2020, 17:13 Dear Emmarentia S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply10 Feb 2020, 17:13
Official
Dear Emmarentia S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
11 Feb 2020, 09:07Dear Emmarentia S,
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply11 Feb 2020, 09:07
Official
Dear Emmarentia S,
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist