PL
Patricia L
1 reviews | Active since Dec 2020
12 Sept 2023, 12:24
Bad service
I so fed up with Clientele and their bad service. I requested to do encashment withdrawal on my investment policy for over 2 weeks now I am getting different stories from different consultants and their Team leaders whom are not willing to assist and deal with complains. I sent my documents on whatsapp emails. some emails am told they are no longer working after it was given to me I am so disappointed and I will never advise anyone to work with this company the very same reason why I cancelled all my products with them. No team leader or supervisor is willing to take my call…
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Replies (2)
Clientele Life's replyOfficial
12 Sept 2023, 13:38Dear Patricia L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply12 Sept 2023, 13:38
Official
Dear Patricia L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Sept 2023, 11:32Dear Patricia L,
We confirm that we have made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delay in payment and any inconvenience experienced.
Kindly note that the policy was cancelled and the encashment value was paid on the 12th of September 2023.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life
We confirm that we have made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delay in payment and any inconvenience experienced.
Kindly note that the policy was cancelled and the encashment value was paid on the 12th of September 2023.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life
Clientele Life's reply13 Sept 2023, 11:32
Official
Dear Patricia L,
We confirm that we have made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delay in payment and any inconvenience experienced.
Kindly note that the policy was cancelled and the encashment value was paid on the 12th of September 2023.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life
We confirm that we have made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delay in payment and any inconvenience experienced.
Kindly note that the policy was cancelled and the encashment value was paid on the 12th of September 2023.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Recovery Specialist Clientele Life