1 reviews | Active since Jul 2016
Bad service
I joined clientele 2014 / 2015 its been 5 years in 2020 since I have been with this company but the treatment I got when I claimed for my fathers passing last week ever since they been telling me they still busy with my investigation my Father is even 6 feet know. The time I joined this F*** company they said if you don't claim after 5 years you get your money back not sure how many percent you get back but that never happened to me, secondly when I wanted to increase my policy they said it will cover immediately there is no waiting period but to my surprise when I got a call to join their legal I was told that with the changes I made I need to wait for 6 months which I than told them to cancel that as I was given incorrect info, I received a call from Vuyo if not mistaken and told me he will call me back and forward my policy with the amendments till today he is doing that. The part that really ****ed me up was when I claimed last week for my father as he passed away on the 17/01/2021 am been told bull **** stories that my policy was reinstated and will only effective in February this year what kind of **** is that no one ever told me about any waiting period when reinstating your policy. I want my money back I have been paying this ****en company for so many years and this is the kind of bull **** service they provide to their clients. I want my money paid back today am tired of this stupid sms you busy sending me saying that my complain is been assessed .
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to convey our deepest condolences for the passing of your father. By now our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that the policy and all waiting periods were explained correctly. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. You requested to cancel the policy and we sent the recordings to the email address provided to us. You confirmed that you are not satisfied with our findings and the escalation process has been sent to you via SMS. Yours sincerely,
Market Conduct Team
At the outset, we would like to convey our deepest condolences for the passing of your father. By now our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that the policy and all waiting periods were explained correctly. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. You requested to cancel the policy and we sent the recordings to the email address provided to us. You confirmed that you are not satisfied with our findings and the escalation process has been sent to you via SMS. Yours sincerely,
Market Conduct Team