KW
Kim W
1 reviews | Active since Feb 2021
08 Jul 2025, 15:35
bad service, *******
I called over and over , they did a double deduction and yet know money was reversed, How many times must i still call, this is *******, you taking my food out of my mouth? do u think money grow on my back. I want my money today.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
09 Jul 2025, 07:11Dear Kim W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply09 Jul 2025, 07:11
Official
Dear Kim W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's replyOfficial
09 Jul 2025, 15:50Dear Kim W,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the capture error regarding your debit date. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be made urgent and the payment should reflect tomorrow.
We sincerely apologise for any inconvenience that this may have caused you.
We sincerely apologise for any inconvenience that this may have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life's reply09 Jul 2025, 15:50
Official
Dear Kim W,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the capture error regarding your debit date. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be made urgent and the payment should reflect tomorrow.
We sincerely apologise for any inconvenience that this may have caused you.
We sincerely apologise for any inconvenience that this may have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
Service Support Specialist
Clientele Life
Service Support Specialist