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liesel
1 reviews | Active since Apr 2025
31 Mar 2026, 13:04
Bad service
I have tried cancelling the policy for over a year but still each month the amount of R349 gets taken from my account, I have emailed and phoned them. Over a year that's a lot of money spend that I didn't want to spend on this and even said I wanted my money back but nithing
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Replies (2)
Clientele Life's replyOfficial
31 Mar 2026, 13:19Dear liesel,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply31 Mar 2026, 13:19
Official
Dear liesel,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
01 Apr 2026, 12:36Dear Liesel L,
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Funeral Dignity Plan as per you request. The cancellation letter is sent to the email address we have on record. We confirm that there is no refund due after the cancellation of your policy and there is no proof of previous cancellation request found. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Funeral Dignity Plan as per you request. The cancellation letter is sent to the email address we have on record. We confirm that there is no refund due after the cancellation of your policy and there is no proof of previous cancellation request found. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply01 Apr 2026, 12:36
Official
Dear Liesel L,
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Funeral Dignity Plan as per you request. The cancellation letter is sent to the email address we have on record. We confirm that there is no refund due after the cancellation of your policy and there is no proof of previous cancellation request found. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Clientele Funeral Dignity Plan as per you request. The cancellation letter is sent to the email address we have on record. We confirm that there is no refund due after the cancellation of your policy and there is no proof of previous cancellation request found. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life