1 reviews | Active since Jul 2019
Bad service
Approached by sales lady in the mall to sell me Funeral cover in December 2020,agreed start date was January 2021,boom clientel went in to my account on the 23rd December, when I query it the manager is confirming if I agreed on cover then drops the call. Called again the d/o was reversed. After a week the agent agreed on a new collection date and told me I will receive SMS for d/o authorisation and I didn't respond to the SMS..boom clientel goes in to my account again twice in March 25 & 26th ..I sent an email all am getting is my query is been escalated. Had to call again and I'm told I need to hold and informed the lady to cancel and refund me and I receive a email saying my policy is cancelled however no refund...can someone take me serious and refund me cos I didn't give permission to any d/o authorization. Policy no *** ….
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
As per our discussion, the necessary feedback has been provided regarding the commencement date of your Clientele Funeral Dignity Plan. Furthermore, a refund was processed on the 13th January 2021, debit date was changed to the 26th of each month and also I explained the reason why two debit orders went off in the month of March. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
As per our discussion, the necessary feedback has been provided regarding the commencement date of your Clientele Funeral Dignity Plan. Furthermore, a refund was processed on the 13th January 2021, debit date was changed to the 26th of each month and also I explained the reason why two debit orders went off in the month of March. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely, Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance