ZM
Zinhle M
1 reviews | Active since Feb 2024
28 Feb 2024, 10:04
Bad service
I'm so disappointed at this company I have had people complaining about it but what my experience last Friday I have an investment plan with them and I would like to get all premiums paid back and cancel but that's not possible I'm making a tik Tok video with other members of clientele with similar complaints these people are ****ming us with our hard earned money
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Feb 2024, 11:38Dear Zinhle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Feb 2024, 11:38
Official
Dear Zinhle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
28 Feb 2024, 15:35Dear Zinhle M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply28 Feb 2024, 15:35
Official
Dear Zinhle M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Feb 2024, 10:04Dear Zinhle M,
Kindly note that our attempts to contact and assist with your query were unsuccessful. Your policy has been terminated. Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy before the query that was received from Hellopeter. We therefore confirm that there are no refunds upon cancellation. Furthermore, according to the policy terms and conditions outlined in your policy schedule, we do require a notice of at least 31 days to cancel the policy for future debit orders to be canceled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Kindly note that our attempts to contact and assist with your query were unsuccessful. Your policy has been terminated. Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy before the query that was received from Hellopeter. We therefore confirm that there are no refunds upon cancellation. Furthermore, according to the policy terms and conditions outlined in your policy schedule, we do require a notice of at least 31 days to cancel the policy for future debit orders to be canceled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply29 Feb 2024, 10:04
Official
Dear Zinhle M,
Kindly note that our attempts to contact and assist with your query were unsuccessful. Your policy has been terminated. Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy before the query that was received from Hellopeter. We therefore confirm that there are no refunds upon cancellation. Furthermore, according to the policy terms and conditions outlined in your policy schedule, we do require a notice of at least 31 days to cancel the policy for future debit orders to be canceled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Kindly note that our attempts to contact and assist with your query were unsuccessful. Your policy has been terminated. Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy before the query that was received from Hellopeter. We therefore confirm that there are no refunds upon cancellation. Furthermore, according to the policy terms and conditions outlined in your policy schedule, we do require a notice of at least 31 days to cancel the policy for future debit orders to be canceled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life