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NM
Nkosinathi M

1 reviews | Active since Nov 2017

19 Oct 2021, 10:07

bad service

i made a request to encash my investment it has been 3 weeks no response from them, the only response is that they will respond to my request within 2 working days till today im astill waiting i did complete encashment form and submitted bank statement along with copy of ID. Useless insurance company

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Replies (5)
Clientele Life
Clientele Life's reply19 Oct 2021, 11:21
Official
 Dear   Nkosinathi M 
 
 We confirm receipt of the concerns raised.
   
 Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
   
 Yours sincerely,
    
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life     
NM
Nkosinathi M's update19 Oct 2021, 11:36
Reviewer Update
what is your company's SLA??
claim submitted 2/3 weeks ago ...your contact numbers *** not going through, the less i talk about your whatsapp number the better. totally useless
Clientele Life
Clientele Life's reply19 Oct 2021, 12:58
Official
Dear Nkosinathi,  Thank you for raising your concerns and bringing this matter to our attention.  We confirm that we have contacted you to address all raised concerns regarding the turnaround time on our encashment payments. As discussed the payment was processed earlier today and you should receive it within the given time frame.
 
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients.  We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.  Yours Sincerely,  Siphesihle Rodolo Service Support Specialist 
Clientele Life 

NM
Nkosinathi M's update19 Oct 2021, 14:46
Reviewer Update
thank you so much Siphesihle for getting back to me and advised me accordingly.
i accept your apology even though i have been inconvencienced neverthess hold no grudges .
Once again thank u so much..
Clientele Life
Clientele Life's reply19 Oct 2021, 15:18
Official
Dear Nkosinathi 

We are glad to hear that you are happy with the outcome of your complaints.

Should you have any further queries please do not hesitate to contact us directly.

Yours Sincerely,  Siphesihle Rodolo Service Support Specialist 
Clientele Life