SM
Siphiwe M
1 reviews | Active since Oct 2025
01 Oct 2025, 17:50
Bad service
I called to cancel my policy 5 days ago and they told me they will call me however they haven't called .
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
02 Oct 2025, 07:07Dear Siphiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Oct 2025, 07:07
Official
Dear Siphiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Oct 2025, 09:37Dear Siphiwe M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele LIfe
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele LIfe
Clientele Life's reply03 Oct 2025, 09:37
Official
Dear Siphiwe M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele LIfe
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele LIfe
SM
Siphiwe M's updateReviewer Update
03 Oct 2025, 14:48I called to cancel the policy and I wanted to get back my money I was told that my issue will be attended after 24hours of working days but still I am waiting
SM
Siphiwe M's update03 Oct 2025, 14:48
Reviewer Update
I called to cancel the policy and I wanted to get back my money I was told that my issue will be attended after 24hours of working days but still I am waiting
SM
Siphiwe M's updateReviewer Update
03 Oct 2025, 16:07Will it be possible for the clientele life to reverse the transaction and cancel the policy
SM
Siphiwe M's update03 Oct 2025, 16:07
Reviewer Update
Will it be possible for the clientele life to reverse the transaction and cancel the policy
Clientele Life's replyOfficial
06 Oct 2025, 08:33Dear Siphiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Oct 2025, 08:33
Official
Dear Siphiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
06 Oct 2025, 11:13Dear Siphiwe M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. We have since confirmed that we do not hold any records indicating that you contacted our Offices on the said times to cancel your policy, and you confirmed that you understood. We further provide you with policy information, and the policy documents were sent to your email address that we have on record.
Furthermore, we would like to thank you for entrusting us with your policies and the feedback provided to us. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. We have since confirmed that we do not hold any records indicating that you contacted our Offices on the said times to cancel your policy, and you confirmed that you understood. We further provide you with policy information, and the policy documents were sent to your email address that we have on record.
Furthermore, we would like to thank you for entrusting us with your policies and the feedback provided to us. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply06 Oct 2025, 11:13
Official
Dear Siphiwe M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. We have since confirmed that we do not hold any records indicating that you contacted our Offices on the said times to cancel your policy, and you confirmed that you understood. We further provide you with policy information, and the policy documents were sent to your email address that we have on record.
Furthermore, we would like to thank you for entrusting us with your policies and the feedback provided to us. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. We have since confirmed that we do not hold any records indicating that you contacted our Offices on the said times to cancel your policy, and you confirmed that you understood. We further provide you with policy information, and the policy documents were sent to your email address that we have on record.
Furthermore, we would like to thank you for entrusting us with your policies and the feedback provided to us. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life