AM
ANNAH M
1 reviews | Active since Jul 2019
17 Jul 2019, 17:25
Bad service
I have a funeral cover with client tell. I covered my sister as an e extended member. I have a letter confirming that she is covered.My sister passed away last week Monday,but client tell refused to pay for her funeral.
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Replies (2)
Clientele Life's replyOfficial
18 Jul 2019, 08:25 Dear Annah M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply18 Jul 2019, 08:25
Official
Dear Annah M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
18 Sept 2019, 10:23Dear ANNAH M
At the outset, we would like to convey our deepest condolences for the passing of your Sister. We confirm that our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that at sales stage you did not provide the extended member details. Our consultant did explain that once you receive your policy documents and you are satisfied, you may send us a list of the members you require to add to the policy. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. As per you request the recording has been sent to the email provided. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Compliance Department
At the outset, we would like to convey our deepest condolences for the passing of your Sister. We confirm that our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that at sales stage you did not provide the extended member details. Our consultant did explain that once you receive your policy documents and you are satisfied, you may send us a list of the members you require to add to the policy. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. As per you request the recording has been sent to the email provided. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Compliance Department
Best regards,
Clientele Life's reply18 Sept 2019, 10:23
Official
Dear ANNAH M
At the outset, we would like to convey our deepest condolences for the passing of your Sister. We confirm that our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that at sales stage you did not provide the extended member details. Our consultant did explain that once you receive your policy documents and you are satisfied, you may send us a list of the members you require to add to the policy. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. As per you request the recording has been sent to the email provided. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Compliance Department
At the outset, we would like to convey our deepest condolences for the passing of your Sister. We confirm that our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that at sales stage you did not provide the extended member details. Our consultant did explain that once you receive your policy documents and you are satisfied, you may send us a list of the members you require to add to the policy. Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy. As per you request the recording has been sent to the email provided. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Compliance Department
Best regards,