AP
Aniel P
1 reviews | Active since Dec 2018
12 Dec 2018, 09:26
Bad service
I cancelled my policy on 30 October 2018.On the 1sf of november they deducted my money.When I called them they said sorry we will refund you with in 45 days.I called them today Godfrey Jacobs told me to call back after 11am,after being on the line with my airtime for abt 20min.I am not happy and I am going to take matter further Today.So know is must call after them for my money!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
12 Dec 2018, 11:00We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply12 Dec 2018, 11:00
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
AP
Aniel P's updateReviewer Update
12 Dec 2018, 11:07You had 45 days to repay me...why now only is it send for investigation?Very poor service,I must wait for my own money!If my money is not in today,I'm taking this matter further.You advertise on tv that you are that good but see now.You cancel your policy,but they still deduct your money...very unprofessional!
AP
Aniel P's update12 Dec 2018, 11:07
Reviewer Update
You had 45 days to repay me...why now only is it send for investigation?Very poor service,I must wait for my own money!If my money is not in today,I'm taking this matter further.You advertise on tv that you are that good but see now.You cancel your policy,but they still deduct your money...very unprofessional!
AP
Aniel P's updateReviewer Update
12 Dec 2018, 14:47See Desmond im still waiting for them,they had 45days to reverse my money,now its stories and stories.But i have an appointment with my lawyer tomorrow.
AP
Aniel P's update12 Dec 2018, 14:47
Reviewer Update
See Desmond im still waiting for them,they had 45days to reverse my money,now its stories and stories.But i have an appointment with my lawyer tomorrow.
Clientele Life's replyOfficial
21 Dec 2018, 15:05Dear Aniel421
By now you have been contacted and we confirmed that your refund has been processed.
we would like to take this opportunity to apologise for any inconvenience caused in this regard.
we trust that this is all you require in this regard however, should you require any further assistance please do not hesistate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now you have been contacted and we confirmed that your refund has been processed.
we would like to take this opportunity to apologise for any inconvenience caused in this regard.
we trust that this is all you require in this regard however, should you require any further assistance please do not hesistate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply21 Dec 2018, 15:05
Official
Dear Aniel421
By now you have been contacted and we confirmed that your refund has been processed.
we would like to take this opportunity to apologise for any inconvenience caused in this regard.
we trust that this is all you require in this regard however, should you require any further assistance please do not hesistate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now you have been contacted and we confirmed that your refund has been processed.
we would like to take this opportunity to apologise for any inconvenience caused in this regard.
we trust that this is all you require in this regard however, should you require any further assistance please do not hesistate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,