MC
Monica C

1 reviews | Active since Mar 2018

16 Nov 2018, 08:29

Bad service

I really want to think that with the poor, bad and unprofessional service I have received for the past 6 month with this organization. I have indeed made the biggest mistake by becoming a customer to you.

I have sent in call me backs, I do not know how many times, I have called the call center couple of times asking just one simple thing, change my account and make sure you debit on the 1st of each month.

Its clear none of the employees at Clientele understand that simple English.

I am really so fed up of wasting my time, energy and my airtime on you.

I am now sitting and typing you an email with my precious time, time that I could have used to do something more constructive.

This proves this is what I will have to go through even if I were to claim in the future.

0
Replies (2)
Clientele Life
Clientele Life's reply16 Nov 2018, 09:03
Official
Dear  monica-mihle-mazeka-cebisa 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist 

Best regards,

Clientele Life
Clientele Life's reply20 Nov 2018, 10:30
Official
Dear  monica-mihle-mazeka-cebisa 

We have attempted to contact you without success.
Our records indicate that your banking details were changed on 16 November 2018 as per your request.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,

Vusumuzi Dlamini

Service Support Specialist 

Best regards,