IM
Itumeleng M
1 reviews | Active since Dec 2017
02 Apr 2024, 15:54
Bad service
I do not understand why if my funeral policy was cancelled, but clientele is still debiting my account. They track my account immediately when the money is in they they debit. For what if the policy its been cancelled. I have send an email last week requesting for refunds, till today no respond from Clientele. What are saving, Clientele please refunds my R511.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 Apr 2024, 16:12Dear Itumeleng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Apr 2024, 16:12
Official
Dear Itumeleng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
03 Apr 2024, 09:46Dear Itumeleng M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
As per our telephonic conversation we have confirmed that the policy was cancelled on the 13th of March 2024 and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Kutlwano TsoaiService Support Specialist
Clientele Life
We confirm that we contacted you to provide feedback regarding the concerns raised.
As per our telephonic conversation we have confirmed that the policy was cancelled on the 13th of March 2024 and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Kutlwano TsoaiService Support Specialist
Clientele Life
Clientele Life's reply03 Apr 2024, 09:46
Official
Dear Itumeleng M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
As per our telephonic conversation we have confirmed that the policy was cancelled on the 13th of March 2024 and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Kutlwano TsoaiService Support Specialist
Clientele Life
We confirm that we contacted you to provide feedback regarding the concerns raised.
As per our telephonic conversation we have confirmed that the policy was cancelled on the 13th of March 2024 and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Kutlwano TsoaiService Support Specialist
Clientele Life