Bad Service

Good day, I have been e-mailing Clientele Life and no one bothers to answer. I am not happy with your service. We approaching another month end and my account is going to be debited for 2 policy numbers. Firstly one of your brokers phoned my husband advising him about this wonderful product, and he advised that he can cancel the old policy and take out this new product. He said he can cash out on the old policy and continue with the new policy. Now my husband phoned to follow up on what he was promised, he is getting a total different story. Can someone please sort this out. We definitely can't afford to pay R225 + R150. You guys either cancel the new policy and refund us the 2 premiums we already paid or do as we were promised. Please also cancel the R60 we pay for IFA Business linked on the old policy as we don't use it. I am not happy at all with this.