SM
Sanele M
1 reviews | Active since Aug 2019
20 Oct 2022, 13:15
Bad service
I recently opened a policy at clientele and I have accepted the debichecks but the clientele app is still showing as pending. I have requested to be called so we can resolve the issue but no one is attending to it. I'm really annoyed and thinking of taking my business elsewhere
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Replies (2)
Clientele Life's replyOfficial
20 Oct 2022, 15:22Dear Sanele M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Oct 2022, 15:22
Official
Dear Sanele M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
31 Oct 2022, 09:28Dear Sanele M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As requested, both of your policies have been canceled and the premiums for both policies will be refunded once we confirm receipt. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply31 Oct 2022, 09:28
Official
Dear Sanele M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As requested, both of your policies have been canceled and the premiums for both policies will be refunded once we confirm receipt. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life