1 reviews | Active since Aug 2016
Bad service
<p>I would like to shoutout loud for the bad service I got from Clientele wealth plan. Here's the story: My late brother took out clientele wealth plan policy with Clientele, almost a year later he passed away due to HIV when clientele has to honour my brother's claim they told us they are not going to pay because he never died a natural death.</p> <p>Questions</p> <p>1. Is the Clientele wealth plan a life cover policy or it is an investment plan policy?</p> <p>2.If not why are they not paying up my brother's claim according to their terms and conditions?</p> <p>Would like to get responses from the senior management regarding this incident.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Life Claims Supervisor (Sharon Ranjith) was in contact with you telephonically throughout today regarding this claim, and provided a detailed explanation of the policies and all payments made.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
William Botha
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Life Claims Supervisor (Sharon Ranjith) was in contact with you telephonically throughout today regarding this claim, and provided a detailed explanation of the policies and all payments made.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
William Botha
Claims Department