1 reviews | Active since Aug 2016
Bad Service
<p>Hi ,</p> <p>I cancelled my policy on the 18 th July 2016 , a debit order went off from my account on the 27th July 2016 and i asked for a refund and i was told to wait five working days so from the 27th July 2016 until the 4th August 2016 it's six working days . Everytime I call the contact centre they either put me on hold and drop the call - or i get sent from pillar to post . I'm sick of this bad service < I honestly do regret taking a policy with clientele .</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
As per our telephonic discussion we have address your concerns regarding your premium refund as the policy was cancelled during the 30 days grace period given to our clients. We have confirmed that we were awaiting a response from the bank to confirm if the premium was received.
A refund has since been processed and should reflect in your account within 24 hours.
Regarding the service received from our Client Services Team, we confirmed that the calls were retrieved due to the concerns raised and we found that there could have been a failure in the network connection therefore the calls were disconnected. Our apologies for any inconvenience caused in this regard.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
As per our telephonic discussion we have address your concerns regarding your premium refund as the policy was cancelled during the 30 days grace period given to our clients. We have confirmed that we were awaiting a response from the bank to confirm if the premium was received.
A refund has since been processed and should reflect in your account within 24 hours.
Regarding the service received from our Client Services Team, we confirmed that the calls were retrieved due to the concerns raised and we found that there could have been a failure in the network connection therefore the calls were disconnected. Our apologies for any inconvenience caused in this regard.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist