1 reviews | Active since Jun 2016
Bad Service
<p>I'm beyond disgusted with Clientele Life (Funeral Policy), i signed up in 2015 under false pretencies that my policy will cover 13 additional family members. I phoned them to add ID numbers of my members 11 months later after the agent who assisted me promised to call me to get the ID details of my family, i never had from them till i personally phoned myself today. I am extremely annoyed to hear that my policy only covers myself and not the other members that were promised, i paid my premiums since July 2015 and i find it senseless and futile for me to continue being part of this corn company and i want my money back with interest.. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Your Agent Mahlatsi just called me now, she is *********** and has no place in the customer service, her service was appalling to say the least, i will take this further and make sure my money is refunded with interest. I wont stop until Clientele reputation is damaged the same as my life has been with these corn artists..i hope you watch TV to see your sorry selves on carte blanche or speakout!
Your Agent Mahlatsi just called me now, she is *********** and has no place in the customer service, her service was appalling to say the least, i will take this further and make sure my money is refunded with interest. I wont stop until Clientele reputation is damaged the same as my life has been with these corn artists..i hope you watch TV to see your sorry selves on carte blanche or speakout!
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Investigator (Mahlatse Aphane) was in contact with you and provided you with the necessary feedback after an investigation was done. Regrettably, you were not satisfied with the outcome of the investigation.
Based on the above, Mahlatse provided you with the details of our Independent Arbitrator, should you wish to escalate this matter for the case to be reviewed.
We trust you find this in order.
Kind regards,
Elsa Fourie
Compliance Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Investigator (Mahlatse Aphane) was in contact with you and provided you with the necessary feedback after an investigation was done. Regrettably, you were not satisfied with the outcome of the investigation.
Based on the above, Mahlatse provided you with the details of our Independent Arbitrator, should you wish to escalate this matter for the case to be reviewed.
We trust you find this in order.
Kind regards,
Elsa Fourie
Compliance Department