BAD SERVICE!!!!!!!

<p>I have a funeral policy with Clientele since 2014 and I have only received bad service. they are debiting my account when ever they feel like doing it, I dont know how many times to had to request for my policy schedule to be emailed to me but my account was debited before I could even receive any documents. I added a benefit to my accountand I was promised the cover is added and that I will receive an updated schedule after our telephonic conversation, to date I am still waiting. I am so dissapointed the next thing I received an SMS I am due for an annual increase, but no one attended to my last query logged on the 7th of June. This is really bad at this stage I just want to cancel the policy and want all my premiums refunded. I hope someone will respond. I have already contacted the Ombudsman.</p>