1 reviews | Active since Jul 2012
bad service
<p>I recently got a call from them i then decided to go for their life policy on the 1st of July the consultant whom I Forgot his name said he will email me recorded audio of our conversation off which he didnt he only emailed me documents that to my surprise came with a different amout that was abit higher than what we agreed on I then decided that i will cancel that policy I sent them multiple emails from that day untill today they havenot rep**** because all I want is to cancel that policy which is a *******, on the document they stated that i hve 30 days to review my policy but they already ignoring my cancellation emails I dont want them to end up debiting my bank while i told them that I want to cancel the policy immediately ..policy no ********** 70 confidence nhleko i dont want their bad service any more all i want is to cancel this policy</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relvant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relvant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We would like to apologise for any inconvenience caused in this regard.
You raised concerns regarding the service you received. Clientele strives to provide the best service, a full investigation was conducted and corrective measures have been taken to prevent this from perpetuating.
As per our discussion you were happy with the feedback and we were able to resolve your complaint.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We would like to apologise for any inconvenience caused in this regard.
You raised concerns regarding the service you received. Clientele strives to provide the best service, a full investigation was conducted and corrective measures have been taken to prevent this from perpetuating.
As per our discussion you were happy with the feedback and we were able to resolve your complaint.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist