1 reviews | Active since Sept 2020
Bad service
Has a funeral policy with clientèle for over 7 years now and wanted to surrender my policy because it's too expensive for the amount of money that I am covered for, called their call centre and the agent tells me they won't pay back atleast some of the money I had paid to them for over 7 years and that it's part of their terms and conditions. So telling the agent but you did not communicate that to me when u sold me the policy he said they cannot communicate everything over the phone of which I feel that info is most vital to know. So they *****ing all the funds I paid for the 7 years who is that money going to cause I didn't use it. Wouldn't advice clientèle to anyone they even didn't want to pay out my moms policy when she passed on but still gave them a chance just to be *****ed by them again a few years later. They should stop advertising perfection cause thats what your money goes to all the ads, and not the service.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policies have now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained that there are no refunds as per policy terms and conditions. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policies have now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained that there are no refunds as per policy terms and conditions. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life