LM
Lionel M
1 reviews | Active since Dec 2019
02 Dec 2022, 07:51
Bad service
I met a clientele agent on the 1st of November 2022 she told me about a funeral policy i only gave her my identity number and my cell phone number and she said they are going to call me to confirm that i took the policy with them i never received a call from them and yesterday I debt order from clientele without me giving them my banking details of which is ***** i think you need permission to access someone's else account. I want a refund of they took from my account and cancel the policy.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 Dec 2022, 10:09Dear Lionel M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2022, 10:09
Official
Dear Lionel M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
06 Dec 2022, 10:24Dear Lionel M
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply06 Dec 2022, 10:24
Official
Dear Lionel M
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct