TR
Teboho R
1 reviews | Active since Jan 2015
07 Jul 2020, 08:09
Bad policy
It is very sad everytime to see the advert of clientele on TV while having the pain in side of wat they have done to me . telling me I can't cancel my policy the money I have they will take it for administrative I have been saving money for years now I can't get my money am jobless and homeless.becareful joining policies they inrich themselves and leave us with nothing.even head office don't want to hear my story
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Replies (2)
Clientele Life's replyOfficial
07 Jul 2020, 11:16Dear Teboho,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply07 Jul 2020, 11:16
Official
Dear Teboho,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
10 Jul 2020, 11:40Dear Teboho, We confirm that we made contact with you to discuss the concerns raised. As per our telephonic discussion, the necessary feedback has been provided regarding the investment terms on your Clientele Wealth Plan and the exact number of premiums you need to pay to qualify for 100% of the invested value. Furthermore, we confirmed that necessary information to make an informed decision regarding your policy was provided to you when you phoned our offices in March 2019 with a request to withdraw funds from your policy. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
Clientele Life's reply10 Jul 2020, 11:40
Official
Dear Teboho, We confirm that we made contact with you to discuss the concerns raised. As per our telephonic discussion, the necessary feedback has been provided regarding the investment terms on your Clientele Wealth Plan and the exact number of premiums you need to pay to qualify for 100% of the invested value. Furthermore, we confirmed that necessary information to make an informed decision regarding your policy was provided to you when you phoned our offices in March 2019 with a request to withdraw funds from your policy. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist