1 reviews | Active since Jun 2014
Bad horrible service
We have taken out health insurance and legal policy through Clientele. I requested my debitorder to go off on the 1 st off the month. They deducted it on the 23 rd of the month. Now I get told they are allowed to do this if there is money in my bank. So why ask me what date. I got a SMS to tell me that the debit order will go off in 10 days after the 23 rd wich will be the 3rd. So my money can just be taken by them as they wish and when they wish
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns with us regarding the early debit orders on your account.
We have attempted to contact you on the 28/06/2018 on the provided cell phone number to discuss and address your complaint, unfortunately with no success.
It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. We can also confirm that this is a process that is explained at sales stage as per our internal processes.
We would like to take this opportunity to apologize for any inconvenience caused in this regard, and confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
I trust you find this in order and please do not hesitate to contact us should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us regarding the early debit orders on your account.
We have attempted to contact you on the 28/06/2018 on the provided cell phone number to discuss and address your complaint, unfortunately with no success.
It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. We can also confirm that this is a process that is explained at sales stage as per our internal processes.
We would like to take this opportunity to apologize for any inconvenience caused in this regard, and confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
I trust you find this in order and please do not hesitate to contact us should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist