1 reviews | Active since Dec 2020
Bad... Horrible Experience with Clientele Life
I had a bad experience with Clientele.i had opened up a policy with Clientele this year around june so i was a premium payer so i had covered two family members one which was my main member unfortunately he passed on the very same month to which they had not deducted my first premium and it was an accidental death so to my understanding they said the cover will be active the minute I get my policy number which i did on the Same-day day so now when i made a claim everything was fine they took like two months reviewing the documents and they told me that all the paperwork is in order its just that they cant make a claim they will have to wait until the investigation is over to my understanding the investigation may take like 10 yrs or even more especially if its an accidental death. So that was their verdict so no payment nothing these people have no idea of what I've been through..going around borrowing money for the burial having to sell some furniture at home so that the burial can go ahead.what a bunch of lies they tell us and promise only to be hit like you're hit by a truck.No one can ever be ready or alert when it comes for an unexpected death. Until today I'm still drowning in debt i even lost my job another terrible sad story.im now depending on social grant..what a terribl3 year.but what i meant was i cannot ignore the pain that was caused by Clientele in my life.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We are unable to proceed with the assessment of your claim at this time as we are waiting for the South African Police Services to complete their investigation into the cause of the death of the insured life. Once there investigation has been completed we will reopen your claim and resume our assessment.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We are unable to proceed with the assessment of your claim at this time as we are waiting for the South African Police Services to complete their investigation into the cause of the death of the insured life. Once there investigation has been completed we will reopen your claim and resume our assessment.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Investigator has been in contact with you regarding your claim. We understand your frustration and apologise for any inconvenience this may have caused you, however upon finalisation of the SAPS investigation your claim will be assessed and feedback provided as soon as possible.
We appreciate your patience in this regard and assure you of our best intentions. Kind regards Yours sincerely,
Claims department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Investigator has been in contact with you regarding your claim. We understand your frustration and apologise for any inconvenience this may have caused you, however upon finalisation of the SAPS investigation your claim will be assessed and feedback provided as soon as possible.
We appreciate your patience in this regard and assure you of our best intentions. Kind regards Yours sincerely,
Claims department