RE
Romano E

1 reviews | Active since May 2025

09 May 2025, 11:19

Bad

Very bad service call them nobody get back to me but say they will call in 48hours still nothing

0
Replies (2)
Clientele Life
Clientele Life's reply09 May 2025, 12:04
Official
Dear Romano E,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
        
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
                  
Yours sincerely,  
  Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply09 May 2025, 14:59
Official
Dear  Romano E,

Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. We have since communicated that your policy has been cancelled as per your request, and the cancellation process has been explained accordingly. 

Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.

It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.

We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life