BAD EXPERIENCE WITH CUSTOMER CARE AGENT

hiello, Peter

recently i had a very bad encounter with clientele, a funeral policy was opened and my daughter's account was debited on the 26 of November 2021, my daughter is 18 years and she finished writing her exams on the 01 of December 2021. she send an email and they were not cancelling and instead they were advising her to find someone to pay for her policy , a policy she never took and details on that policy were not hers even the parent mentioned and the address .

As her mother i called Clientele from work because my daughter's airtime was finished trying to call them , and they were rude to me telling me it ***** to call on behalf of someone when actual the ***** was that there was a policy opened against a minor irregardless that she just turn 18 , the money they took was for matric farewell preparations and my daughter will miss out on her big day because they took the money intended to pay off the dress but they had Refilwe Modisella was telling me off that i can't do that phone on behalf of my daughter and when i requested the person who opened that policy , she said she can not disclose that person in order to protect him/her and i had to go home and fetch with my petrol because this thing was dragging and this Refilwe said she won't be refunded .

As an adult i will never take anything from Clientele , they are rude and unprofessional